Baggage allowance depends on the airline, route and class of the ticket with which you fly.
LUGGAGE IN THE HOLD OF THE PLANE
As a general rule, on scheduled flights the franchise ranges from about 20 kg to 23 kg per passenger. However, there may be some routes where the price of the flight does not include baggage in the hold.
On flights to America many companies apply the parts system, allowing a single package per person with a maximum weight of 23 kg.
HAND LUGGAGE
For security reasons only one piece of luggage per person is allowed in the cabin. As a general rule the maximum weight ranges from 6 kg to 10 kg, and measurements cannot exceed 55 cm x 40 cm x 20 cm. However, we always advise reconfiguring such information with the airline itself, as the weight or size may vary depending on the carrier concerned.
If you want to carry more luggage in the hold or cabin, an additional price per package is usually charged. You can consult this information in the conditions of each airline. The price is usually between 40 euros and 100 euros for each additional suitcase or package.
Here are the baggage rules of the main companies we work with:
A baby or infant (under the date of the flight has not yet turned 2 years of age) travels without occupying a seat, accompanied by a person over the age of 18 and pays a variable percentage of the adult's fare. As a general rule they usually pay 10% of the adult's rate, but this may vary by airline.
A child (under the age of 2, who is not 12 years old on the date of the flight) must always be accompanied by a person over the age of 18. They pay a variable percentage of the adult's rate, which is usually between 65% and 100% of the adult's rate, and are entitled to a seat.
Regular flight carriers regularly accept, for each adult passenger, a maximum of:
However, these conditions depend on each airline, so it is best to consult before hiring the trip.
The duration of the flight depends on many factors. However, these are the approximate times:
This time varies if we have to make a stopover in some European capital (usually Amsterdam, Lisbon or Rome), but the approximate time from them is 8 h or 9 h for the one way and 7 h or 8 h for the return.
U.S. law requires the following information from ALL passengers traveling to, via, or from the U.S., even if they are only making a stopover to travel to a third country.
The mandatory passport information is:
SUCH INFORMATION IS FOR THE AIRLINE AND IN NO CASE SUBSTITUTES THE E.S.T.A: https://esta.cbp.dhs.gov
Contact us in the reservas@tellevoanuevayork.com telling us your booking number and we will do our best to ensure that the airline can satisfy your request.
Contact us in the email reservas@tellevoanuevayork.com telling us your booking number. We will contact you and evaluate the options offered by the airline to get your preferred seat.
No, you don't have to. Our team will be informed at all times of changes in schedules and, if any, we will notify you in the WhatsApp group either by email or phone.
Still, if you want to confirm or make any changes to your reservation, in your user area you have the confirmation code of the airline so you can modify what you need directly with them.
It is VERY, VERY recommendable to carry travel medical insurance. It is better to be covered for any eventuality that may arise on our trip. Whether you get sick or have an accident outside your country is not the most pleasant. Therefore, we recommend that you always carry medical coverage during your trip.
We use IATI travel insurance, which you can take out here: https://www.iatiseguros.com
This insurance has a series of advantages that we find very interesting:
Regardless of the insurance you take out, make sure that the medical coverage is VERY HIGH, since a simple ankle sprain in the US can cost you THOUSANDS of pounds.
Any type of delay, schedule change, cancellation or modification of the contracted flights is the responsibility of the airline and I never take you to New York (I take you from Trip to SL).
In any case, we will notify all affected users, provided that the airline informs us well in advance and the contact details provided by the passenger are correct.
Remember that we travel with you and any setback affects us too!
It is essential that you do not make a mistake with the date, time, name of the passengers, nor the details related to the reservation, since the tickets are issued almost automatically.
If you generate an incorrect reservation, it is best to contact us immediately on 91 903 20 46 or in the reservas@tellevoanuevayork.com so that we can make the corresponding arrangements and minimize the costs of any cancellation, if this is possible.
As of May 12, 2023, it is not necessary to be vaccinated against COVID-19 to enter the United States by international flight.
Prices are achieved in several ways:
First, check your spam folder, it may be there!
If you have not actually received it please contact us. Call us at 91 903 20 46, write to us at reservas@tellevoanuevayork.com or send us a WhatsApp at 623 186 813.
It is possible to make the reservation by phone at no additional cost to you.
Call us at 91 903 20 46 and payment will be made in one of the 3 ways we have available that you prefer:
By credit or debit card.
We send you a link to your email or WhatsApp, where you will connect directly with your bank and allow you to make the payment safely and quickly. Before you hang up, we'll confirm your flights and hotel.
Through PayPal.
We send you an email or WhatsApp with a link so that you PayPal and make the payment safely and quickly. Before you hang up, we'll confirm your flight and hotel.
By bank transfer.
In that case you will have to make a bank transfer or deposit in our La Caixa account number:
ES13 2100 4054 8722 0019 4051
You must indicate your booking number and name in it in order to be able to identify it clearly.
The drawback of the transfer payment is that until the money is in our bank (it may take up to 72 hours to complete the transfer) we will not be able to guarantee flights and the hotel.
If you want to make the reservation in person, call us and make an appointment with us and we will gladly assist you in our offices located in c / Isabel la Católica, 22, 3A, 30003, Murcia. Here's the Google Maps link: https://goo.gl/maps/D1CC5iGE1Ty
You'll walk out the door with your flight and hotel confirmation!
It is usually due to a daily limit on the credit card, which is usually 600 to 800 euros. We recommend that you call your bank to have that limit extended and to make the purchase successfully. You can also do it yourself from your bank's app, from your computer or mobile, and the change applies immediately.
To continue the process of your reservation, after managing with your bank, please contact us, tell us your reservation number and we will tell you how to complete the purchase. Call us at 91 903 20 46 and we will be happy to help you.
For security reasons, we reserve the right to request more information from the buyer of the reservation. If this is the case, we will contact you by e-mail or phone so that you can send us a copy of your identity documentation and the credit or debit card with which you paid.
This is a simple procedure that banks and credit card companies ask us to do, to verify that the card is not being used fraudulently.
Contact us and we will inform you about the fare conditions of your ticket.
Please note that most rates are non-refundable,so we recommend that you take out cancellation insurance,which allows you to cancel your reservation for any reason. We suggest Columbus Direct.
If you have completed and paid for your reservation, you can ask us for your purchase invoice through our reservas@tellevoanuevayork.com email or by phone: 91 903 20 46.
You must provide us with the locator of your reservation and the details in the name of who to make the invoice: name, CIF/NIF and address.
The prices indicated on our website www.tellevoanuevayork.com always include VAT and fees, except where otherwise stated.
Prices do not include visa fees or entry and exit fees for a territory, which must be paid directly at destination.
To see what the price includes, you can check our page: https://www.tellevoanuevayork.com/que-incluye-cada-viaje/
Air tickets and hotel confirmation are issued in electronic format, so it is not necessary to print and present them when boarding or check-in at the hotel.
In your customer area of our website you can see your ticket number electŕonico and the confirmation of the hotel. You can print them or download them for later reference.
If you wish, we can print you and send you by courier the tickets and confirmation of the hotel. This service has an additional cost of 20 euros per person.
Yes, you can write down the card number the moment you enter your passenger details.
We recommend that, before completing the booking process, you should check and re-purchase well that all the data you have given us is correct, so that if there are any problems with payment processing, flight changes, or other reasons, we may contact you immediately.
We offer you 3 payment methods on our website: credit card, PayPal and transfer. At the end of the booking process on our page you can select the one you prefer.
By credit or debit card
It will allow you to make the payment safely and quickly. Confirmation of flights and the hotel is done earlier with this payment method, as we receive almost instantaneous confirmation of the operation.
Through PayPal
As with a card, it's a quick and secure way to pay. Confirmation is also received almost instantaneously, so we also have flight and hotel confirmation first.
By bank transfer.
In that case you will have to make a bank transfer or deposit in our La Caixa account number:
ES13 2100 4054 8722 0019 4051
You must indicate your booking number and name in it in order to be able to identify it clearly.
The drawback of the transfer payment is that until the money is in our bank (it may take up to 72 hours to complete the transfer) we cannot guarantee booking flights and the hotel.
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